Customer support operations lead

Builds storefront software for independent retailers. Design-system discipline, quarterly pay-band reviews, no surprise rounds.

You will run the support operation end to end: queue design, escalation paths, help-center content, and the weekly read on what is actually driving contact volume.

In this role you will: design queue triage and escalation rules; own help-center content and keep it current; build the weekly contact-driver analysis; coach the team on resolution quality.

Success in the first year: Response time falls while useful resolutions rise.

Interview process: Code sample, paired debugging, manager interview. Decisions in 3 weeks.

The pay band for this role is published: $85,000 to $105,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.