Customer support operations lead

Runs routing and harbor logistics software for Pacific shippers. Small teams, written interview rubrics, published pay bands.

You will run the support operation end to end: queue design, escalation paths, help-center content, and the weekly read on what is actually driving contact volume.

Success in the first year: Cut response time while improving useful resolutions.

Interview process: Evidence questionnaire, work sample, panel interview.

The pay band for this role is published: $85,000 to $105,000 per year.