Customer support operations lead

Builds accessibility testing tools for engineering teams. Publishes pay ranges and structured interview steps on every listing.

This role owns the machinery behind support, not just the inbox. You design the triage rules, measure resolution quality (not just speed), and turn repeat contacts into product fixes.

In this role you will: design queue triage and escalation rules; own help-center content and keep it current; build the weekly contact-driver analysis; coach the team on resolution quality.

Success in the first year: Repeat contact rate drops quarter over quarter.

Interview process: Portfolio review, structured technical exercise, two interviews. Decisions in 3 weeks.

The pay band for this role is published: $85,000 to $105,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.