Customer support operations lead

Builds accessibility testing tools for engineering teams. Publishes pay ranges and structured interview steps on every listing.

Support here is an operations discipline. You will build the dashboards, the escalation playbook, and the feedback loop into engineering - then prove the loop works by watching repeat contact rate fall.

In this role you will: design queue triage and escalation rules; own help-center content and keep it current; build the weekly contact-driver analysis; coach the team on resolution quality.

Success in the first year: Escalations reach engineering with reproduction steps attached.

Interview process: Portfolio review, structured technical exercise, two interviews. Decisions in 3 weeks.

The pay band for this role is published: $88,000 to $109,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.