Customer support operations lead

Turns ocean and climate sensor data into open research tools. Fully remote since founding, async-first documentation culture.

You will run the support operation end to end: queue design, escalation paths, help-center content, and the weekly read on what is actually driving contact volume.

In this role you will: design queue triage and escalation rules; own help-center content and keep it current; build the weekly contact-driver analysis; coach the team on resolution quality.

Success in the first year: Response time falls while useful resolutions rise.

Interview process: Case review and one structured conversation. Decisions in 10 days.

The pay band for this role is published: $82,000 to $101,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.