Support engineer

Builds storefront software for independent retailers. Design-system discipline, quarterly pay-band reviews, no surprise rounds.

You will own technical escalations end to end: reproduce, diagnose, fix or file, and write the incident note that prevents the next ticket.

In this role you will: write technical answers that close issues permanently; investigate data discrepancies with SQL; maintain the known-issues runbook; feed recurring issues back to engineering.

Success in the first year: Customers cite support quality in renewals.

Interview process: Code sample, paired debugging, manager interview. Decisions in 3 weeks.

The pay band for this role is published: $84,000 to $112,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.