Support engineer

Runs routing and harbor logistics software for Pacific shippers. Small teams, written interview rubrics, published pay bands.

You will own technical escalations end to end: reproduce, diagnose, fix or file, and write the incident note that prevents the next ticket.

In this role you will: debug API and integration issues with customers; reproduce bugs and file precise engineering tickets; write technical answers that close issues permanently; investigate data discrepancies with SQL.

Success in the first year: Customers cite support quality in renewals.

Interview process: Evidence questionnaire, work sample, panel interview. Decisions in 2 weeks.

The pay band for this role is published: $97,000 to $130,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.