Full-time · On-site · posted 2026-09-03
Support engineer
$83,000 - $110,000 per year · employer-published range
Turns ocean and climate sensor data into open research tools. Fully remote since founding, async-first documentation culture.
You will own technical escalations end to end: reproduce, diagnose, fix or file, and write the incident note that prevents the next ticket.
In this role you will: debug API and integration issues with customers; reproduce bugs and file precise engineering tickets; write technical answers that close issues permanently; investigate data discrepancies with SQL.
Success in the first year: Customers cite support quality in renewals.
Interview process: Case review and one structured conversation. Decisions in 10 days.
The pay band for this role is published: $83,000 to $110,000 per year. This is a full-time role. Every listing on this board carries its range and its process up front.
Example listing · not a live opening · listing g141 · added 2026-09-03 · HireLane Studio example board